A Successful Event



Post by Wenli Yuan

January 13th, 2012 | Tags:

Celent held “Model Insurer Asia Summit 2012: Exchanging Ideas on Effective Use of Technology” on January 11 in Hong Kong. Insurance companies and solution vendors from Hong Kong, Singapore, Japan, China, India, Australia, Indonesia, Sri Lanka participated the event. 

What does it take to use technology effectively? Celent’s Model Insurer Asia award winners provide critical insights into this question. The Model Insurer components represent case studies on effective use of technology. Celent recognized insurers across a dozen or more categories in the second annual edition of Celent’s influential Model Insurer Asia Summit.

Celent analysts gave presentation on Asia insurance business and technology trends, previewed the “Model Insurer Asia 2012″ report, gave awards to 17 recognized insurers (you can find the list at  http://www.celent.com/reports/celent-model-insurer-asia-2012), share Celent insight on “Emerging technologies, Sustaining change in insurance organizations”, and conducted topical roundtables to give attendees an opportunity to exchange ideas. The event is very successful.

Celent will accept for next year’s Model Insurer Asia nomination soon. We’ll post it here when the nomination form is available online.

Register for Model Insurer Asia 2012 Event: Exchanging Ideas on Effective Use of Technology



Post by Wenli Yuan

January 5th, 2012 | Tags:

Following the hugely successful launch of the 1st Model Insurer Asia event last year in Singapore, Celent is going to hold its second Model Insurer Asia event next week on Jan.11th in Hong Kong. Insurers and vendors are welcomed to participate in this free event. Registration is required at http://www.regonline.com/builder/site/Default.aspx?EventID=1039793 

This year’s major presentations and events include:
- Wenli Yuan, Senior Analyst from Celent Asian Financial Services Group, will give a presentation on the trends in the Asia insurance industry, based on Celent’s annual CIO survey;

- Mike Fitzgerald, Senior Analyst from Celent Insurance Group, will introduce the Model Insurer Concept;
The vision for Celent’s Model Insurer research is to try to answer an apparently simple question: “What would it look like for an insurer to do everything right with today’s technology?” Of course, the question is not nearly as simple as it appears. The terms “everything” and “right” mean very different things to different insurers depending on their size, the complexity of their operations and product sets, and their technological starting points.
The approach Celent takes is to offer, at a high level, some key best practices in the use of technology across the product and policyholder lifecycle and in IT infrastructure and management that a “Model Insurer” would use.

- Neil Katkov, Senior Vice President, Celent Asia, will introduce 17 honored initiatives that have been selected as Celent Model Insurer Asia Components, and present awards;

Model Insurer Components are group the case studies and represent portions of the insurance value chain. The components represented in the Model Insurer Asia award are:
•Business Rules/Business Process Management
•Claims
•Distribution
•IT Management
•Marketing
•Policy Administration
•Product Design/Definition
•Reinsurance and Risk management
•Service
•Underwriting

- Mike Fitzgerald, Senior Analyst from Celent Insurance Group, will give a presentation on ”Emerging Technologies - Sustaining Change in Insurance Organizations”.

- Insurance Roundtable. General discussion with CIOs, CEOs, IT Managers, exchanging ideas on effective use of technology.

Don’t miss this opportunity to meet industry peers.

Register Now!

Hope to see you next week!

Thailand’s Growing Insurance Market



Post by Prathima Rajan

Thailand’s Insurance market is small but one of the fastest growing in the Asia Pacific region next only to China & India. The country is relatively underdeveloped both in terms of insurance penetration and insurance density as compared to some of the developing countries with in APAC region. Both insurance density (Thailand USD 199, world average USD 267 in 2010) and insurance penetration (Thailand 4.3 percent, world average is 11 percent) is considerably low.

Life insurance premium constitutes about 2.6 percent of GDP and non-life insurance premium about 1.7 percent of GDP. In Asia, Taiwan’s insurance market’s contribution is the highest accounting for about 18 percent of GDP, followed by Hong Kong, Korea and Japan contributing 12 percent, 11 percent and 10 percent respectively in 2010.

Growing number of young population, new pension policy and inadequate health insurance are some of the growth drives in Thailand’s insurance landscape.

 Life and non-life insurance in Thailand are mainly sourced by insurance agents. However, other channels, such as bancassurance, are quickly catching up. The number of insurance players in Thailand doubled from 12 in 1995 to 24 in 2009. As the insurance market is introduced to new players in terms of foreign ownership, capital requirements, and solvency ratios, it is likely to see mergers and acquisitions in the years to come. Thailand’s life insurance market is highly concentrated, with the top five life insurance players holding nearly 70 percent of market share, and the remaining 19 players fighting for the remaining 30 percent.

Thailand’s property/casualty insurance business (US$2.8 billion) is nearly 4 times smaller than the life business ($9.5 billion), which experienced negative growth in 2009 due to the financial crisis. Property/ casualty insurance in Thailand is highly fragmented, with 71 non-life insurance players operating in the space. The top five players held nearly 40 percent market share, with over 40 additional players possessing less than 1 percent market share.

IT investment by Thai insurance companies in 2009 was estimated to be US$413 million. Due to the impact of the financial crisis, IT spending in 2010 was limited to maintenance of existing systems. Celent expects IT investment in the market to reach US$1.5 billion by the end of 2013.

Some projects: (2) – use new technology to help insurance sales



Post by Wenli Yuan

November 29th, 2011 | Tags:

Several nominations for the inaugural Asia Insurance Technology Awards are about the usage of new technology to help sales.

Insurance companies provide the sales force with handheld devices equipped with camera, internet and navigational tools to enable sales force to close the sales call right in the first interaction with the customer. Some popular functions are lead management, benefit illustration, product audio video presentation, application form filling, online payment, scan document, take photograph, upload data, allows sales to convey underwriting result to the customer immediately and provide application number of the policy, issuance and printing policy, enable sales to track policy issuance status, additional requirements triggered, etc. 

We also see vendors develop process driven sales and compliance tool that helps financial and insurance institutions to speed up sales closure and drive new product launches. The tool is designed around touch technology enabling an immersive selling process that is fully integrated with back end systems and also fully documented via audio visual recording. Every pen movement is captured and available for review. Both screen and voice can be recorded and indexed. In this way every element of the sale is measured and managed. The tool also can be configured to draw on information from core system to provide customer with persuasive information, to help customers identify the right product. Products are presented through a variety of interactive multimedia mediums such as animated graphics, digital brochures and videos. This could increase cross sell, as well as to ensure that customers have been offered supportive products to minimise risk.

High Speed Analytics using FPGA



Post by Muralidhar Dasar

Field Programmable Gate Array (FPGA) technology has been receiving a lot of attention in the high frequency trading community in recent months. It is essentially a hardware related technology pioneered by scientists in the semiconductor/electronics industry. FPGA, as its name suggests, consists of programmable logical gate arrays, which can be used to implement desired logical functions on a piece of semiconductor chip. The beauty of this technology is that the desired logical functions are implemented at the hardware level itself, unlike conventional software based methods where analytical functions are implemented by software processes queuing up and waiting for a slice of the processor’s time. The hardware based method is much faster, and especially at a time when high frequency trading institutions are looking for latency advantages in the order of milliseconds, the technology provides significant competitive advantage. We are therefore witnessing a great deal of interest, and not surprisingly HFT institutions are investing resources on FPGA related technology R&D. However, the market for FPGA based analytics for HFT applications is still at a nascent stage. While the advantages of FPGA to HFT institutions such as ultra-low latency and reliability are appealing, the downside to this technology viz. time and cost of fabricating, limited ability to handle complex logical operations will prove to be bottlenecks. As mentioned, the technology is borrowed from the semiconductor/electronics industry where significant advancements have already been made in dealing with technology-related bottlenecks, leaving out factors such as cost constraints and difficult regulatory environment as major factors that will decide the future of this technology.

Some projects: (1) – to serve rural/ semi urban markets in a cost effective manner



Post by Wenli Yuan

November 16th, 2011 | Tags:

Celent recently requested nominations for the inaugural Asia Insurance Technology Awards. The purpose of the awards was to recognize excellence and innovation in the use of technology within the insurance industry. I am happy to say that we received many quality submissions, a number of which were presented with awards at a ceremony held in Seoul on 9th November.

In this day and age it is common for insurers to focus their attentions on cost reduction projects and to focus their attentions on mainly urban areas that are most likely to deliver ongoing new and renewal business.

It was therefore encouraging to see that one of the award winning entries took a very different path by implementing a technology based solution that made it easy for people in rural/semi urban areas to have access to insurance and also a seamless way to process their premiums.

One project implemented in Sep. 2009 enables representatives of the insurance company in remote village locations to collect insurance policy premiums in cash and to transfer it electronically from an internal payment gateway to a centralised location in a real time environment. Another project implemented in Dec. 2010 enabled customers the ease of an e-commerce transaction by not using their own banking service or credit cards, and enabled thousands of ITZ Cash World franchisee stores shops to collect insurance policy premium in cash and to transfer it electronically in real time from a Reserve Bank of India approved payment gateway of ItzCash.

Such innovative use of technology open up cost-effective solutions to serving the rural population, semi urban & fringe populace of the urban markets in a cost effective  manner.

I’ll discuss about some other exciting projects next time.

Supply Chain Finance Gaining Traction in APAC Region



Post by Prathima Rajan

Small and Medium Enterprises (SMEs) play a major role in economic development. In developing economies, they account for 49 percent of formal manufacturing employment and contribute nearly 29 percent to GDP.  In Asia Pacific region several countries including India is a home for millions of SMEs.

The fundamental transformation in the last decade and the latest financial crisis has seen two major trends.

  • Emergence of thousands of importers and exporters (SMEs) from the private sector adding impetus to the existing trade.
  • Limited availability of funds associated with high costs has badly affected the enterprises, especially SMEs.

These two developments have some intertwined opportunities for trade finance banks. A trade pattern and lack of access to finance could be areas for banks both regionally and globally to tap.

The supply chain finance concept has gained a lot of momentum and popularity in the past two to three years as banks have identified that this could be a good method to monetize open account transactions and increase customer services.

Celent defines supply chain finance as “a combination of trade finance provided by a financial institution, a third party vendor, or a corporation itself. A technology platform unites both the trading parties and financial institution which provide financing electronically to ensure efficient use of capital across the value chain.” Supply Chain Finance can take three forms to offer financing.

Several reasons like faster growth of GDP in developing Asia, increasing FDI especially in Asia & Latin America  and dynamic South to South trade are some of the reasons that SCF gaining traction in developing economies more so in the South.

This evolving trade pattern has put forth strong growth opportunities for Trade Finance banks. It is crucial for banks to develop right kind of SCF programs to extend their coverage to key trade hubs, especially since SMEs in the region have clear financing constraints. It is also of utmost importance to address specific industries which have clear financial bottlenecks across the supply chain.

One of the key elements that will accelerate the growth of SCF programs is the limited financing capabilities available to Asian SMEs. We estimates that SCF programs in Asia will see an 18% increase in the coming three years (see Figure 1 on Page 4). Numerous

SMEs in the region are part of the assembling/manufacturing value chain and hence could be integrated into buyer-centric SCF programs in other industries, the supplier SCF program would be more appropriate. Hence we think that Asia will be the center of intense competition between global and regional/local players.

    Asia will drive Growth of SCF Programs

The Curious Case of Transaction Taxes



Post by Arin Ray

The issue of Financial Transaction Tax (FTT) has come to the fore in the aftermath of the financial crisis. The main motivation behind such a tax is to curb speculative flow of international financial capital. It also has the potential to generate substantial revenue which can be used to fund social development, particularly in developing countries. According to estimates by Bill and Melinda Gates foundation, FTT can raise about $50 bn from G-20 member countries, while according to other estimates FTT can raise $250 bn if a wide range of transactions are included. Implementation of such a tax would also help in monitoring of cross country flows through centralized database; this will also make evasion of such tax difficult. Such a tax to discourage speculation in short term international transactions, also known as Tobin Tax, was proposed by James Tobin in 1972. Opponents of FTT argue that this tax would increase transaction cost thereby reducing efficiency and market liquidity. Moreover, if different countries apply different tax rates, that will result in unwarranted trading volume flows from countries with higher taxes towards countries with favorable tax regime.

Needless to say, implementation of such a tax is contingent on agreement reached by the major countries, namely the G20 countries. In September 2011, the European Commission (EC) backed the adoption of an EC proposal to implement FTT in all 27 member-states of the European Union (EU). This tax will be levied on all financial transactions if at least one of the parties involved in the transaction is an EU country. According to this proposal, trading on stocks and bonds will be taxed at 0.1% while derivative trading will be taxed at 0.01%. Individual EU countries may charge higher tax. If approved, this will be effective from 2014 and is estimated to raise $78 bn a year. This proposal has the backing of the two major EU nations, Germany and France, while the United Kingdom (UK) has expressed its reservation over it. British government’s position is that they would back FTT only if it is applied globally; otherwise, it fears, London, a major financial hub, will lose out to New York and Hong Kong in competitiveness. Similarly other countries like U.S., Canada and Australia have also resisted the idea of introducing FTT.

Among the emerging nations, Brazil and South Africa have backed the introduction FTT, but India has expressed its reservations against it. India says this tax would be an additional burden on Indian banks which are mandated to set aside significant amount of funds to meet regulatory requirements (i.e., maintain cash reserve ratio and statutory liquidity ratio). India’s position is interesting on two counts. In 2003, India had backed a similar idea to introduce an ‘international levy’ to prevent ‘unstable capital flows’ which ‘can severely disrupt developing economies’. Such a tax was then considered to be ‘an instrument to protect weak economies from the volatility of capital … and to generate valuable developmental resources’. Secondly, in 2004, India itself introduced a similar measure, the Securities Transaction Tax (STT), in its equity and derivative market – this is a tax levied from traders, domestic and foreign, on all transactions that happen in these two market segments. The motivation behind the introduction of STT was pretty similar too, i.e., generating extra tax revenue and protecting market integrity. While it is debatable if this tax has been able to rein in speculation in the markets, it can be safely argued that this has not resulted in significant drying up of liquidity in the markets, as had been originally feared. Additional revenue generated due to this tax contributed to around $1.5bn to the government’s exchequer last year.

However, the capital market regulator, the Securities and Exchange Board of India (SEBI), the exchanges, brokers and investors are in favor of abolishing STT. They believe the cost of transaction in India is high; they expect abolition of STT will positively impact the market turnover as lower or no STT would help in higher algorithm trades high frequency traders in driving up trading volumes. SEBI is currently reviewing the impact on the stock market turnover from a possible scrapping of STT and would submit its findings to the Finance Ministry who will take the final call regarding this issue. The Finance Ministry’s capital markets division is said to be in favor of reviewing the STT framework with a view of either scrapping it altogether or in a phased manner, but a final call is unlikely to be taken before the next budget.

All these decisions, be it for FTT or STT, effectively come more under the purview of political agents and governments than regulators or technocrats. While the FTT issue is likely to be again discussed in next G20 meeting, decision on STT is likely to be announced by next Indian budget. Hence, their acceptance or rejection will largely depend on the political environment that is to unfold in the next few months.

Exchange Competition and Market Impact: Currency Derivatives in India



Post by Arin Ray

Rivalry among Indian capital market players, including exchanges and regulators, is not new. It was again observed in the currency derivative space recently. Trading in currency derivatives in India began in August, 2009. The National Stock Exchange (NSE) of India was the first player to offer this facility to investors. Two more players, MCX-SX and United Stock Exchange (USE) later entered into this space. Initially NSE was not charging any fees for trading in currency derivative. There were arguments both for and against such policy. NSE’s stand was that such a move was intended to benefit all players (exchange, members and investors) and thereby develop this new market. However, such a stance taken by the first mover and dominant player in the market meant other players were also not able to charge transaction fees in this market. This led MCX-SX to lodge a complaint against NSE to the Competition Commission of India (CCI). In its order, CCI found NSE guilty of abusing its dominant market position. Subsequently NSE introduced transaction charge in the currency derivative segment starting from 22nd August, 2011. According to NSE, while they are challenging the CCI order, they are ‘implementing its direction to levy charges out of respect for the commission’.
As a result, transaction charges are being imposed for the first time in the three-year history of this market segment. The NSE would levy transaction charges of up to Rs 1.15 per 100,000 Rs of turnover in the currency future segment. On currency option contracts, members will pay a transaction fee between Rs 30 and Rs 40 on every 100,000 Rs of premium payable. Also, it would levy an advance transaction charge of Rs 50,000 per member per annum and would charge an admission fee of Rs 100,000 from its existing members and Rs 500,000 from others – this would be set off against actual transaction charges payable by the member in the respective financial year. Subsequently, MCX-SX said that it would also levy charges for currency derivative transactions. The third exchange, USE is still considering on levying charges, and hence is the only exchange left which does not impose charges on currency derivatives.
Absence of levies and fees was a big contributor to the growth of currency derivative trading in last few years. Besides no transaction charge, this segment is also not charged Securities Transaction Tax (STT), a tax charged on all other transactions. Therefore trading in currency derivatives used to be a much cheaper option and arbitrageurs were attracted to this segment. With the introduction of transaction charges, costs are going to increase and the volumes are likely to be impacted. The results observed so far are very much in accordance with that.
Trading volumes at both NSE and MCX-SX, the two exchanges which introduced transaction charges, fell significantly since August 22, while trading volume at USE actually grew marginally. Compared to the period 1st January, 2011- 18th August, 2011, it can be seen from the figure, average daily trading volumes fell by 20% NSE and by 17% at MCX-SX since 22nd August, while it grew by 7% at USE. Similar trend has been seen in case of trading value as well. It must be mentioned here that trading volume in currency options at NSE actually grew by 8% after introduction of transaction charges. This probably indicates the introduction of charges was a deterrent for arbitrage players who are more active in the future segment.

October 10th, 2011 | Tags:

Celent and Asia Insurance Review are proud to announce the Inaugural Asia Insurance Technology Awards. The awards will recognize excellence and innovation in the use of technology within the insurance industry.

Nominations are currently being accepted. To nominate an individual or firm, simply fill out the entry form (http://www.celent.com/system/files/asia_insurance_awards_entry_form_2.doc) and e-mail the completed form to Wenli Yuan at wyuan@celent.com by October 14, 2011.

Awards will be given on Wednesday, 9 November 2011 during the Seventh Annual Insurance Executive’s Summit for Strategy, Operations and Technology at Seoul, South Korea.

Details please refer to http://www.celent.com/node/29104?j=27763011&e=sheela@asiainsurancereview.com&l=17578824_HTML&u=319887665&mid=22504&jb=0
Nominations will be closed on Friday, October 14, 2011. Action now!